L.M. Spa (847 reviews)

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Well looked after and welcomed by reception staff. Very relaxing treatments and professional therapists Only negative is change room is pretty small

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My massage with Amy was excellent. Always leave with my body feeling less stressed and more relaxed.

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A magical escape amongst the western suburbs! Thank you for a pure blissful experience. Would recommend and would come again. Amy was an amazing therapist.

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dissappointed. its not cheap, and although the lady was lovely, i really dont think she was a qualified masseuse. My second time here, the first i paid for, this was a birthday treat, and ive been dissappointed both times, there are far better options in the area.

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You need to review and map your customer journey with lots of opportunities for opportunities in some of the initial touch points.

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We enjoyed our experience at LM Spa however we found it overpriced for what it was.. Positives: Hammam was wonderful, would go back for this alone. Reception staff lovely. Facial treatment was nice (but again, overpriced). Negatives: The actual day spa beds are quite small, felt like I had to hold my arms in the whole time and if I were any taller my feet would be hanging off the bed. The pool area is dull and the pool lounges are very uncomfortable, the toilets were not well maintained - water all over the floor in the women's with spa towels down to walk on, nowhere to really get changed other than a wet shower or toilet stall. The whole area could do with a revamp.