L.M. Spa (847 reviews)

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I would like to thank Anya for her wonderful service today - it’s just been the most amazing experience made better by her

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It was a lovely relaxing environment. Staff were welcoming and peaceful. However, we filled in the form provided, where we selected certain areas and not others. The therapists did not seem to have read that because as the held the form in theire hands, and after asking us in the massage room where we would like the focus of the massage, they preceded to just do the whole body experience that presumably is standard. While there is nothing wrong with a whole of body, if one is asked where specifically to target, it would be sensible to do that. And one other issue, which is common to all spa massages we have attended, the massage is very surface oriented, it is not a massage that addresses tension areas, and even though we both asked for very firm massage, that was not the experience. If you like firm massages, and get very skin brushing massages, it is not relaxing it is frustrating. We have actually both realised that these types of massages are not for us in the future because I think what we are expecting is more a remedial massage, not a relaxation massage. But thanks to the staff, they did their standard massage well.

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There was an issue with my voucher but they didn’t check until after my appointment! Had to fork out when I shouldn’t have had to, they had multiple opportunities to check it prior

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Absolutely gorgeous setting and environment as always . Amazing massage. Cost is a bit high if wanting it to be accessible to more people

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Comment from Jace- person who looked after me was the most unhelpful person, they gave me know instructions on what to do. I was also Not told we could use pool afterwards.

Comment

There were far too many kids and people in th pool area for it to be a relaxing part of the experience. The spa seemed understaffed as nobody was restocking towels or cleaning up day beds no longer being used. We enquired about upgrading to a sale advertised on the change room doors and were told it's not possible as the restaurant would need more notice. Surely the restaurant could have been called to check availability at least. One of the massage therapists was clearly sick and coughing during the couples massage. Overall quite a disappointing visit compared to past experiences.