L.M. Spa (847 reviews)

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As locals we would love to do this more frequently. The place looked a bit tired, especially around the pool. Your staff were terrific and I wished there was a frequent visitor program

Comment

Great experience. Staff are very professional and friendly. If I could fault anything it would be that maintenance is not being carried out in pool area. The bottom of all columns around pool have been eaten away from salt water or chemicals in pool and need to be replaced with same or a band of aluminium/stainless steel. Looks terrible and have for a few years now. Windows could do with a wash from outside all the way around pool building. Lounge chairs have had cushions/mats replaced with the lowest budget/lowest thin quality ones available so sitting on them is not comfortable. Another sign reminding people to be aware of slippery floor when wet would be a good idea too as I have nearly slipped quite a few times despite being careful. Couch in front of reception desk could do with a soft cushion covering as appears very bouncy but when you sit on it, it is as hard as rock and quite unexpected / startling.

Comment

Facilities were rundown. Bird poo all over the front steps couldn’t avoid walking in it. Bathrooms in desperate need of industrial cleaning mould in the corners. Massage was $220 for 90 minutes was really a 60 minute massage stretched into 90 minutes by a head rub that went on way too long. Overall disappointing won’t be back. Staff were lovely.

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Definitely Natalie and emily at front desk have a special mention

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Annuk (?) was great

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Took my daughter for a swim and treatment at the hotel. Was the most delightful afternoon. Staff were attentive and friendly and the environment was lovely and relaxing.