L.M. Spa (847 reviews)

Comment

Anya was absolutely fabulous, communicated the process of what would be done and very respectful, felt wonderful after my spa experience

Comment

My sister and I attended and had a 45 minute scrub. The staff let us know that the shower would come on when our time was up. Upon returning back to our rooms we were back at 4:40 entering at 4pm we spent about 15 minutes finishing up then chatting to the staff. Therefore the session was 20-25 minutes tops as the staff also spent time showing us where everything was. This was disappointing, we didn’t have our phones on us so we weren’t tracking the time and trusted the spa would have the timing right. We feel we should be reimbursed some way as essentially our session was for half of the time advertised.

Comment

Very welcoming, lovely atmosphere and caring massage therapist.

Comment

i have been here a couple of times, the first time i paid $600 worth of treatments and it was definitely not worth it, felt very rushed and not relaxing at all. the second time i went was on a groupon so half the price. massage and facial was really nice and certainly a much better experience but they missed the hair treatment and sparkling wine. not sure why i wasn't given these? the pool are is dirty and needs a good clean their is gritty sand everywhere which is not pleasant on your feat. the most disappointing thing for me was this was the first time away from my baby and i just wanted a nice shower, only to get in their and their was no shampoo or conditioner, so i had to go home and have a shower and wash my hair, not the relaxing experience i was hoping for or expecting from this type of spa and price.

Comment

Was looking forward to this treatment for a little while as we were celebrating our anniversary. Had great customer service over the phone by an English lady. She was extremely kind and helpful. On arrival, we were greeted by the same English lady, and were told what to do to prepare for the experience. We decided to head down to the relaxation lounge to wait instead of by the pool. The lounge and rooms were stunning, and created a beautiful atmosphere. My partner had an hour massage whereas I opted for the 30min massage with a 30min facial. The massage was nice, a little firm in some areas. The therapists didn’t ask us whether the pressure was suitable. Not a big deal. When it came to the facial, I was a little disappointed. The therapist did not take my eyelash extensions into consideration during the cleansing / exfoliation. Quite a bit of product went into my eyes, and I felt like I needed to squint to avoid this. She was quite rough with the hot towel removal considering I had sensitive skin. The massage component of the facial was lovely. Was a little disappointing to feel only 2 products being used at the end. My skin didn’t feel much more hydrated and left with scrub still around my eyes. I was interested in products, although we didn’t see our therapists before we left for more information. The 2-course lunch at Joseph’s was delicious as always. Great value for money, I just wish the facial was a bit better. As a therapist myself, you really want to be mindful of these things and expect a certain standard.

Comment

I felt that the treatment today was a little out of balance. When asked about the pressure of the massage I requested firm, to which it was replied - it will be relaxed & firm. I felt that my body was completely oiled with little pressure at all (other than the shoulder blades). Then I felt the massage was rushed, the facial was repetitive & too much time was spent oiling up my hair. Overall I would rate my massage therapist a 3/10 - she didn't listen to my request.