L.M. Spa (847 reviews)

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Massage was very good, but showers/change area was unclean with used robes/ towels overflowing . Not what you would expect from somewhere providing a ‘luxury’ service . Regular cleaning of facilities should be made a priority

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I had a relaxation couples massage booked. The receptionist greeting us and the masseuses were very welcoming and professional. However, the front entrance to the salon was very dirty, including masses of bird droppings and a very dusty/dirty front door. The salon and treatment room was clean and tidy, however the shower & change rooms were dirty, untidy and very tired looking. The facilities are tired looking for such high end pricing. Unfortunately I am a qualified masseuse and therefor have very high expectations from my training. The young girl I had was lovely, however her draping and constant loss of client hands on contact was off putting. I indicated I liked light pressure and didn’t tick for my scalp or feet to be done. She must of missed this on my form, as she did both. She asked how the pressure was occasionally, but didn’t react or reduce pressure when my body language was indicating it was too hard. I pulled away when she did my shins & calves, but didn’t ease the pressure or ask. Troy’s masseuse did appear more experienced from what I heard. He did enjoy his massage. Just wanting to give constructive feedback, as if I wasn’t in the industry myself, I would not rebook or recommend the salon. I’m all about giving feedback to improve services rendered as I have been there before and had a much more enjoyable experience.

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Loved my massage and facial, 10 out of 10.

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A wonderful experience for my birthday - 90 minute relaxation massage and swim in the pool. Pure bliss!

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We did the melting moments and something seemed amiss and upon checking the spa menu at home, this was supposed to be a 45min massage, 60min facial and 15min scalp massage. Both me and my friend booked this weeks ago primarily for the facial time, however the massage went on for much longer then 45mins as did the hair treatment for way more than 15mins. The facial was super quick - 20-30 mins max, double cleanse, scrub and double mask - I can do all these at home by myself, why would I go to a spa. At the time of booking we selected native facial so I would assume this was added to the booking info as there was no consult about the skin type etc. We feel quite ripped off with the facial component of this treatment. The therapist was a lovely girl so no complaints regarding that at all. It just isn't right when you are paying 270 you expect what is on the menu. I had to come back and check the menu again as I thought I read something wrong but no I confirmed the facial was supposed to be the longest of the treatment. Yes no one carries a watch while in treatment but everyone can tell the time difference between the treatments. Our previous treatments were great as I had booked single treatments not a package one and its not right if you take payment for something as its not provided as described. I had also brought my family and friends to the spa so I'm quite dissapointed.

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The package I got was the melting moment. The massage and facial was mediocre for the price paid. On the booklet it says the facial was 1 hour, but it was more 30 mins. I wouldn’t recommend anyone for this treatment.