L.M. Spa (847 reviews)

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Absolutely gorgeous setting and environment as always . Amazing massage. Cost is a bit high if wanting it to be accessible to more people

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There was an issue with my voucher but they didn’t check until after my appointment! Had to fork out when I shouldn’t have had to, they had multiple opportunities to check it prior

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It was a lovely relaxing environment. Staff were welcoming and peaceful. However, we filled in the form provided, where we selected certain areas and not others. The therapists did not seem to have read that because as the held the form in theire hands, and after asking us in the massage room where we would like the focus of the massage, they preceded to just do the whole body experience that presumably is standard. While there is nothing wrong with a whole of body, if one is asked where specifically to target, it would be sensible to do that. And one other issue, which is common to all spa massages we have attended, the massage is very surface oriented, it is not a massage that addresses tension areas, and even though we both asked for very firm massage, that was not the experience. If you like firm massages, and get very skin brushing massages, it is not relaxing it is frustrating. We have actually both realised that these types of massages are not for us in the future because I think what we are expecting is more a remedial massage, not a relaxation massage. But thanks to the staff, they did their standard massage well.

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I would like to thank Anya for her wonderful service today - it’s just been the most amazing experience made better by her

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Service from all staff was exceptional- so friendly, lovely and helpful. The building, tiles and things like rubber mats etc are very dated and show signs of age and wear.

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Each time I come it is an amazing experience. I have had a positive experience every time and can't wait to visit again. The free use of the pool sets a lovely tone before going to have a treatment. I only have one suggestion to add. The downstairs waiting area has a lovely feel, the hot cup of tea, the t-light candles and large couch with pillows. However, I think a bit of something natural, greenery of some sort would give it a fresh brighter feel and would blend well with the surrounding gardens at the mansion and rose gardens. Even a TV with a forest landscape or waterfall would be lovely. Maybe some fake green plants scattered could work too. Thank you for your amazing spa experience.