L.M. Spa (847 reviews)

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I personally love this local facility. I have already recommended a few to come. I forget about the sauna! It is an awesome way to stay the week! I manage a large operation and coming here makes me feel so ok to be me and take a minute. Thank you to all the team members who look after me also, being a larger lady they do not make me feel like I don’t belong. They see me as a valued person

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Unfortunately it was disrupted by some work going on … Banging noise !

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Great customer service, the staff here are very friendly and attentive. They are also quick responding to email enquiries. Thank you for a very relaxing experience!

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While I appreciate the efforts of your staff and the quality of the services provided, I feel compelled to address a concern I had about the cleanliness of the environment and facility. Firstly, I must commend your staff for their professionalism and attentiveness. The therapists were skilled and provided a relaxing experience, and the receptionists were friendly and helpful throughout my visit. Their excellent customer service contributed positively to my overall impression of your spa. However, I couldn't help but notice some cleanliness issues within the premises. There were instances where I observed unattended used towels and linens left in bathroom seemingly to dry the floor. Additionally, I noticed that the floors and common areas appeared dusty and in need of more thorough cleaning the grout is noticeably in need of cleaning, tiles are cracked. the Sauna room has a moldy odor and is unkept. It is important for a spa to provide a hygienic and pristine environment to ensure the comfort and well-being of its clients. I believe it is essential for a spa to prioritize this aspect of its operations. Cleanliness not only enhances the overall experience for clients but also promotes a sense of relaxation and tranquility. Investing in upgrades such as modernizing the decor, updating furniture, and improving lighting can contribute to creating a more inviting and rejuvenating atmosphere for your clients. Please note that my intention in providing this feedback is not to criticize but to offer constructive suggestions to help enhance the overall experience at your spa. I believe that addressing these cleanliness concerns and making necessary upgrades will further elevate the quality of your services and set you apart from competitors. Thank you for taking the time to read my feedback. I value your commitment to providing exceptional service, and I look forward to seeing positive changes in the future. Should you have any questions or require further clarification, please do not hesitate to reach out to me. Wishing you continued success.

Comment

The staff were lovely and friendly, the treatment package we had was wonderful and enjoyed by both of us. Just a couple of minor issues, the treatment room we were in was obviously next to a staff room or similar as 90% of our treatment time we could hear conversations, laughing etc from the adjoining room. Also lockers were difficult to lock and we thought we had locked it but returned to find it unlocked. Overrall we enjoyed our time at L M SPA

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Love it every time. Great experience