L.M. Spa (847 reviews)

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Unfortunately I felt Unwelcome at the venue. The changing room was cramped with no changing rooms and the showers were unpleasant with soap dispensers empty and hard to pump. The hotel lacked warmth with stark spaces and unwelcoming staff. It was a cold day and the fire place could have been lit but instead a still empty library lounge. The rates are at full price for stay, food and spa treatment but the experience didn’t justify the cost and I definitely wouldn’t come back.

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The Team went above and beyond to make us feel welcome and relaxed. They were genuinely happy people.

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Wonderful staff, beautiful surroundings & amazing treatments! Highly recommend.

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Our experience at L.M. Spa was absolutely delightful. We were warmly welcomed, and our soak and massage package was just what we needed to feel relaxed going into our weekend away.

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The package I got was the melting moment. The massage and facial was mediocre for the price paid. On the booklet it says the facial was 1 hour, but it was more 30 mins. I wouldn’t recommend anyone for this treatment.

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We did the melting moments and something seemed amiss and upon checking the spa menu at home, this was supposed to be a 45min massage, 60min facial and 15min scalp massage. Both me and my friend booked this weeks ago primarily for the facial time, however the massage went on for much longer then 45mins as did the hair treatment for way more than 15mins. The facial was super quick - 20-30 mins max, double cleanse, scrub and double mask - I can do all these at home by myself, why would I go to a spa. At the time of booking we selected native facial so I would assume this was added to the booking info as there was no consult about the skin type etc. We feel quite ripped off with the facial component of this treatment. The therapist was a lovely girl so no complaints regarding that at all. It just isn't right when you are paying 270 you expect what is on the menu. I had to come back and check the menu again as I thought I read something wrong but no I confirmed the facial was supposed to be the longest of the treatment. Yes no one carries a watch while in treatment but everyone can tell the time difference between the treatments. Our previous treatments were great as I had booked single treatments not a package one and its not right if you take payment for something as its not provided as described. I had also brought my family and friends to the spa so I'm quite dissapointed.