L.M. Spa (847 reviews)

Comment

The treatment and service experience were outstanding, as always. However, we feel compelled to highlight some areas that could benefit from improvement: 1) It was a busy day at the spa, and my friend and I were asked to share a locker. This is not the first time this has happened, and I believe it would be beneficial for management to consider increasing the number of lockers to avoid such inconveniences. 2) The pool area requires immediate attention. The pillars and floor tiles around the pool are deteriorating. Unfortunately, I did not take pictures, but the issues are quite apparent and should be evident to anyone, experienced or not. 3) The Spa team was fantastic in assisting with our order. However, the QR Code we scanned for ordering drinks and snacks at the pool only led us to a menu without a payment option. In today's world, where such technology is commonplace, it seems a disservice to require guests to trek around, especially when wet and cold, to complete their purchase. We are loyal clients and plan to continue visiting. We hope to see these concerns addressed in future visits, as they could significantly enhance the guest experience, particularly around the pool area. To the staff, a heartfelt thank you for your exceptional service and support.

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Sara did an excellent job with my facial and massage. I left feeling quite relaxed! Thank you Sara.

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Amazing treatments but environment needs updating. We had amazing treatments and wonderful staff, however the surroundings included tiles coming off steps, holes next to electrical sockets and no separate showers in the males. Some additional touches to bring more luxury to the spa experience would include: Much warmer pool for winter visits, a hair dryer or two in changing rooms as well as a small bathers dryer or plastic bags to put wet bathers in to take home. Providing a menu for snacks, drinks and close proximity to the restaurant would entice customers to stay longer and spend more!

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Great 60 minute massage. Very professional in service delivery.

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Hi, We thoroughly enjoyed our pamper day at Lancemore Day Spa. The only confusing element was being greeted by a reception who had no idea of our booking (because her computer was ‘down’). And we had also booked two separate massage rooms (two therapists, one in each room) but they had made up one room for both ofus. But they sorted it out. So I went to alot of trouble to make this booking clear (and I had confirmation emails etc to confirm it all) but it was a bit disappointing that the staff working that day were not aware of anything we had requested. But apart from that side of things, we thoroughly enjoyed the pool and spa, and the facials and massages were absolutely amazing! Clare

Comment

The beautician who looked after me, Joy, was delightful and a real professional. Very much appreciated her attention.