L.M. Spa (847 reviews)

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Reception and staff in general are very professional and lovely however the skill of my therapist was quite clumsy and not at the level id expect for this establishment

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The overall experience was really lovely however the massage I got would’ve been a 10/10 if the therapists hands weren’t a little rough which made the experience a little uncomfortable at times

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Would have liked more pre service information regarding what to wear. As guests on the Mansion disappointed with lack of clarity on what to expect. Communication issues need to be addressed. I booked two couples in 2 Hamman Spa rooms. Arrived to find we were expected to all fit in one room.

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Needs and update. Service was great staff were friendly. Music wasn’t relaxing and very repetitive

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Overall it was a very nice experience. However, not very suitable for elderly people as bathroom floor and pool area tiles were slippy, no hook for towel on door of shower and no handrail in shower. Bathroom area was a bit congested with only two toilets.

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There were far too many kids and people in th pool area for it to be a relaxing part of the experience. The spa seemed understaffed as nobody was restocking towels or cleaning up day beds no longer being used. We enquired about upgrading to a sale advertised on the change room doors and were told it's not possible as the restaurant would need more notice. Surely the restaurant could have been called to check availability at least. One of the massage therapists was clearly sick and coughing during the couples massage. Overall quite a disappointing visit compared to past experiences.