L.M. Spa (847 reviews)

Comment

The robes do not fit everyone. The sofas are awkward and uncomfortable. Overall the spa is outdated.

Comment

1) Massage was good but didn’t quite get into the muscle areas properly 2) entire venue was too hot, massage room in particular was too hot with the spa bath running. Pool was also too warm to enjoy a swim. 3) no clear towels in the male toilets to dry yourself after a shower 4) shower head in male toilet on the left broken and squirted water up into the air setting my dry clothes 5) pool area too hot on a warm day. Should open a few windows so air can circulate

Comment

Beautiful environment and decor. Great overall service however too noisy. I could constantly hear talking and laughing of the next clients waiting, footsteps and the stairs the entire time of my 4hr package. Made it hard to fully relax and zone out.

Comment

Massage and facial were excellent. Lunch inclusive in the package we received was very disappointing. The restaurant had terrible ambience (drilling and repair was being done on a nearby staircase) the wait staff did not make us feel welcome on arrival nor on departure. Have been to the spa several times and loved it but will not rebook a lunch package again as it really let down the day.

Comment

The pool and steam room are looking very tired and in desperate need of upkeep. Was a little annoying to be relaxing in the couch area and have a staff member constantly going in and out of the store room for towels and supplies. We had a sweet plate but it was 6 macarons on a slimy substance that made us thing that the water from the spa being filed had gotten into the plate and made the macarons soggy. We had a couples package and there were no strawberries on the plate which is a missed opportunity

Comment

Front reception was very accommodating, nice and very professional. Same with Joseph Restaurant. As for the pampering side not so professional one of the girls finger nails keeper stabbing her, nails were obviously to long for this profession. The massage it self was okay but not up to usual standard unfortunately. I think the ladies change room needs to be bigger and lockers updated could hardly fit anything in those. Not sure I would be in a rush to go back.