L.M. Spa (847 reviews)

Comment

Facilities were rundown. Bird poo all over the front steps couldn’t avoid walking in it. Bathrooms in desperate need of industrial cleaning mould in the corners. Massage was $220 for 90 minutes was really a 60 minute massage stretched into 90 minutes by a head rub that went on way too long. Overall disappointing won’t be back. Staff were lovely.

Comment

We filled out a card of the type of massage we would prefer with regards to pressure applied and parts of the body to be massaged, when we entered the room the ladies had no idea of what we had requested and we had to verbally repeat our preferences. This was a waste of time as they did not take on board our requests, I had asked to have my scalp massages and no feet, I got the opposite. I was also cold throughout the experience. My masseuse spoke to me throughout when I had requested I prefer not to chat.

Comment

Didn’t feel welcomed when I walked in .. Gowns overflowing in basket & slippers all over the floor in change rooms …Treatment was shorter than paid for .. Therapist did a great job !!

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The therapist did not introduce herself. She massaged over the spine and was very uncomfortable and had to use a heat patch after it because my back was so sore. I asked for light pressure as I am very skinny and prefer light relaxing massage.

Comment

Both my partner and I missed areas for our massage that we highlighted as key points, and at times it felt like the masseuse was making it up as they went. I also had one side of my neck done but not the other. Also, the prices we paid were different to those listed in the bedroom, by $75 all up- so overall we are very disappointed with the experience!

Comment

A group of 10 attended LM Spa for a massage and devonshire tea. Whilst our experience at the spa was pleasant and relaxing, I was very disappointed at the way we were treated in the restaurant. Our booking was not communicated well and the restaurant assumed we were coming for dinner. We were made to wait in the lobby for at least 30 minutes before our table was ready. At no point during the wait or during our "tea" were we even offered coffee or tea - we were only given water. Our dietary requirements were not listed (one vegan) and we had to ask again for a vegan option. The attitude of the staff made us feel like we weren't welcome. Further, the price we were quoted at the time of booking was less than what we were asked to pay on the day - if there had been a price increase in the weeks before our appointment then this should have been communicated to us prior to attending.