Hairology XO (608 reviews)

Comment

I arrived on time for my appointment. Was allocated to a barber's chair then waited 25 minutes. There were 3 staff happliy chatting at the counter. Leo cut my hair and was very happy with the cut. If you want to charge premium prices you need to offer premium service. Won't be coming back.

Comment

The hairdresser was lovely but the salon seemed disorganised and had poor time management. My appointment was booked for 2pm but no one came to see me until 2.15pm and I was told they would be with me in 5 minutes. My hair didn’t get started until 2.25pm and I had to be at my hens party by 3.15pm. I told the hairdresser this and she acknowledged but I didn’t get out until 3.05pm. Alas, I was late to my party as a result.

Comment

Was taken in promptly - that was fine. The hairdresser I was given had cut my hair once before and I ended up having to cut my hair myself afterward because he did not do what I asked. I have given him the benefit of the doubt and let him cut my hair again - probably shouldn't have done that. I asked for 4 things- for a hair wash and treatment, to remove my split ends, to have my curtain bangs cut shorter, and to shape the bottom of my hair. Dude didn't even seem to realise that I wanted a wash, even though he explicitly asked me if I wanted it - fine, I can live without it. He actually did a good job at removing my split ends, but didn't cut my hair straight across the bottom, which would be fine if he shaped it afterwards (as I requested) but he didn't. He did finally cut my bangs but they seem to be barely shorter. Look, maybe I could've been more assertive in reminding him of what I actually asked for, but it seemed to be more of a miscommunication in that he didn't actually understand what I was saying. I feel disappointed, especially since I only get a haircut every 4-5 months since my hair is so long, meaning I'll have to wait until the new year at least to get a new haircut. I won't be returning.

Comment

I was going to ring to voice my complaints however this email came through. I had a colour and cut today. The colour was great but the cut absolutely not. After my hair dried at home and I brushed through and straightened it, it has been butchered. I asked for my hair to be thinned out. Being there 6 months before the lady told me they don’t use thinning scissors, so I didn’t think I needed to ask again. I didn’t see what the lady today used to thin my hair out but my hair is well past my shoulders and I’m unable to put my hair in a ponytail as half my hair has been chopped up to my ears. There aren’t layers or anything it’s like someone just chopped half my hair in half like a long undercut. It’s gone massively frizzy with flys of hair everywhere as well. Massively disappointed

Comment

When you ask for full body in your blowave & you get nothing & have to go home to redo your hair to go out not a good experience

Comment

I took a photo of the haircut I wanted, it was a very basic cut/style. The hairdresser had no idea how to do it. When the person thought they had finished it I had to tell them that they hadn't finished, the shape at the back wasn't done. When I got home I had to trim some hair at the front that wasn't right. Won't be going back unfortunately