Ella Baché - Balwyn (1070 reviews)

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Didn’t consult my brow wax at all and just started waxing. My brows are so much thinner than usual and the front left eyebrow has been shortened and is uneven. She was scratching at the front of that brow for a few minutes and I’ve come home to look and it had been bleeding, it’s very sore now. Didn’t realise how unhappy I was until I got home. Never had a bad experience here before but please ensure you consult your clients before you start waxing their brows.

Comment

Hi there. I’ve been to your salon 4 times now and received 3 facials. All of these treatments themselves have been fine, however when I book online it states that the treatment goes for 1 hour and is $95, however the facial only ever goes for 45 minutes which I find to actually be illegal as the full service I booked and paid for was not provided, or misleading advertising for 1 hour for 95$. My facial today was mediocre. My therapist was nice, however took half the facial time organising creams etc; that I felt like I really only got a 30 minute facial for $95 which is outrageously overpriced… at one point she even left the room for 3 or so minutes. Please can I have someone contact me about the time of the facial I have had missed on these 3 occasions, and have me reimbursed as I’m quite over it now. At first I thought it was my mistake but now it’s obvious this is just your mistake that you’re taking people for a ride with. I even have the email confirmations stating the 1 hour booking.

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I booked a special package (3 different treatments) and had to do this over the phone as it was not available on line. Booked a time. Received a call the day before to come in earlier which I did. Had one treatment done and then find out the booking made on the computer was only for the one treatment instead of the package deal containing 3 treatments. Told if I want the other 2 treatments that were part of the package I needed to come back another time when I book in for another treatment. The person who provided the treatment was lovely. But there is obviously an issue with front of house booking. Very disappointed as it was a birthday gift.

Comment

Thank-you for the treatment. I'd recommend more friendly service, in a service industry. As the lady who served me, and the lady who did my treatment was a little condesending and unfriendly. The treatment was nice but too quick/rushed in my view. Nice products but good friendly service is what brings people back! :) Hope this helps