Ella Baché - Balwyn (1070 reviews)

Comment

Have been to this salon a few times and have had overall good experiences, yesterdays service felt a little odd with the staff member not engaging in conversation to get to know the client. I have been going in the lead up to my wedding for facials so have wanted to get specific treatments in preparation with this. In my first two trips i was told that they would customise my facial depending on my skin at the time to assist with improving before the wedding. On the second occasion i was convinced to purchase a package of 7 treatments, but that although the package was for one specific type they would happily offer other treatments in its place if necessary. Since purchasing the package there hasn't really been much discussion or looking at my skin before the treatments have commenced, and not but conversation about wedding planning. Yesterday's treatment the staff member did not engage in any conversation before starting the treatment, so the whole session i felt very awkward... She even removed my make up which was great, but did not ever wipe my eyes and eyelashes so i left with oily eyelashes that impacted my sight and went i rubbed them to remove the oil before driving my mascara went all over my eyes and i had to wash off the treatment she has just spent an hour putting on to be able to see...disappointed that i have put down a lot of money, with the discussion of the importance of prepping for my wedding and it feels like since buying the packages the personal touch has been lost. My appointment times also just randomly change by 15 minutes to suit the clinics needs, without telling me until i get my confirmation text messages a few days before.

Comment

I have been going to EB for some years now. The reason I continue is because of the familiarity, however I feel it is expensive for what you receive. I value the accrued points and specials, hence continue to give patronage to the business.

Comment

Haven’t received the full hour service. Facial took just 30 minutes. My facial was 110 and ended up paying extra 30 more for microdermabrasion for 5 minutes. Visible blackheads still on my face. Environment is impressive but not happy with what I went through. So disappointed. I think she fooled me because it was my first time here.

Comment

Both staff I dealt with seemed unaware of my requirements even though I have been a customer for a couple of years. I would have thought my current treatments and products would be on my file and reviewed prior to appointment. I think this would assist with treatments and changes required, also on product sales post appointment.