Ella Baché - Balwyn (1070 reviews)

Comment

No one at the reception when I arrived nor instructions to call someone. Waited and then found a bell to call someone. There was some confusion about my apppointment and I was asked my phone number again I confirmed my appointment time. I waited until 15 mins past appointment time and I asked if it's going to take further time. When I asked one of the two ladies who had already been discussing with another staff for the last few minutes said she will be doing my service. She was already late, but kept me waiting further whilst she spoke or trained another staff. This got me late to pick up my son after his class. When I mentioned the delay, the lady apologized and said that she will do it as quick as she can. Why would I wait for 15 mins to be rushed with my service. Finishing it quickly is always something you need to do for your own differentiation. The professional service was fine but CUSTOMER's TIME NEEDS TO BE RESPECTED.

Comment

I was expecting a much more professional and caring environment. Very little nice or luxurious touches for the price and the reputation. No blanket was offered, did not dim the lights, no head or hand massage while waiting for eyelash tint (most places do this). Was quite disappointing. Did not wash the tint out with water so was left with tint on face and still stinging. Not even a tissue offered to wipe off cream. A shame as I like to get all my beauty services in the same place, only seem to treat you well if having massage or facial.