Ella Baché - Balwyn (1068 reviews)

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I booked in an express pedicure for $55 and it doesn't have a description online for the Balwyn location. However, at other Ella Bache locations an express pedicure includes: 'An essential treatment for tired feet. Includes a soothing foot bath, heel loofah, nail care and polish application' The treatment I received today for my express pedicure booking was a file and polish. No soothing foot bath or heel loofah. However I was still charged $55. When I questioned if I had received the 'express pedicure' or just 'file and polish', I was told I'd received the express pedicure service and $55 is the correct charge.

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The facial itself was lovely but my treatment lasted under 40 minutes and I was charged for the hour. I also paid using a $100 gift voucher and not sure how I will be receiving the remaining amount left. I reached out to try and resolve this 48 hours ago, yet haven’t heard back just yet. Which I understand and was not expecting an instant reply just wanted to flag it elsewhere

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extremely disappointing experience considering my loyalty for over 12 years.

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Within a couple of hours I found my skin flaking. I presume it was the mask that had not been washed off properly. It was a most disappointing session.

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Tan turned out horrible

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I am very disappointed in my one and only service here. I came in for a waxing service and I feel as though the whole experience was rushed and it almost felt like I was inconveniencing them for having an appointment. The end result was horrible it was almost as if I hadn’t been waxed, and I could’ve even ask the lady to go back and fix it up properly because she had already ducked out of the room as soon as she ripped off the last wax strip and was getting ready for her next client. Not to mention how embarrassed I felt to ask to go over it all again. It was just a slap in the face at the end with being charged $150 for a service not up to standard what so ever. So would I ever come back if they were the last waxing place in the world or even simply recommend to anyone to go there…no