Ella Baché - Balwyn (1070 reviews)

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The lovely women at Ella Bache made me feel so welcome, comfortable and safe. The salon is very well maintained and smelled divine. But mostly it was the warm and professional service I received. I’m ever so grateful thank you

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Thank you Emily, for your pre-Christmas session - great as always!

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Haven’t received the full hour service. Facial took just 30 minutes. My facial was 110 and ended up paying extra 30 more for microdermabrasion for 5 minutes. Visible blackheads still on my face. Environment is impressive but not happy with what I went through. So disappointed. I think she fooled me because it was my first time here.

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The experience and quality of treatment were to a very high standard. However, I wish I was suggested the continuation of treatment or products to support the treatment I had. I live about 15km from the place and used a gift card, I felt that because of that I was treated as a “one time customer”. I would be happy to come back if a series of follow up treatments were presented for consideration. I wish I was a bit more “encouraged” to return. Anyway I recommend the place.

Comment

I booked a two hour appointment with a specific person, however on arrival I was placed with someone else. This was not communicated to me. The appointment was for 2 hours, however I finished 30min early. The massage portion was just okay unfortunately. I did request a firm massage and it was quite light and didn’t target the areas i mentioned - lower back/neck (was very brief and seemed routine). The good level of firmness applied was only brief and the rest was a lot of just rubbing which didn’t really do much in terms of relieve pain/muscle tightness. The girl I had was lovely and explained things well, this review is no reflection on her - more what just seems to be standard practice at the spa. I did mention the level of firmness once, however I expected the treatment to go on for longer and improve. Perhaps it was because the treatments were combined? But either way 30min early seems a bit much. For the cost ($185) of what ended up being ~70min in the room I didn’t find it to be particularly good. In my opinion it would also be good to invest in some softer towels without a pattern as the ones you have are quite hard and leave a very noticeable skin imprint when you get up, which isn’t ideal for when you leave.

Comment

Salon always beautifully bright and clean.Staff very friendly,chatty and helpful,most professional.Mostly always punctual,if not,very short time to wait.