Ella Baché - Balwyn (1070 reviews)

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Hi there. I’ve been to your salon 4 times now and received 3 facials. All of these treatments themselves have been fine, however when I book online it states that the treatment goes for 1 hour and is $95, however the facial only ever goes for 45 minutes which I find to actually be illegal as the full service I booked and paid for was not provided, or misleading advertising for 1 hour for 95$. My facial today was mediocre. My therapist was nice, however took half the facial time organising creams etc; that I felt like I really only got a 30 minute facial for $95 which is outrageously overpriced… at one point she even left the room for 3 or so minutes. Please can I have someone contact me about the time of the facial I have had missed on these 3 occasions, and have me reimbursed as I’m quite over it now. At first I thought it was my mistake but now it’s obvious this is just your mistake that you’re taking people for a ride with. I even have the email confirmations stating the 1 hour booking.

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The reason I come to your salon is for that little bit extra, like the hot towel post wax. This is hit and miss. Sometimes I get it and other times I don’t. Today I didn’t and I was disappointed. I also thought it was excessive to pay $55 for a shellac toes with no pedi. I won’t return for that service given the price point.

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My massage was thorough, deep and with care. Highly recommend

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I have visited the salon on two occasions, most recently for microdermabrasion and LED light facial. The treatment outcome was really noticeable and my skin feels glowing. Just as importantly it was an incredibly relaxing and enjoyable experience ーespecially loved the heated bed! Would recommend to anyone.

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I came in for a brow tint and tidy and left with eyebrows that looked much better. The consultant who tended me was confident and friendly. It was her first day and offered insight as to her employment history after a polite enquiry as to where she had worked prior to her current position. She has an obvious passion for what she does and it was a pleasure to meet her. All in all, I left feeling better than I came in!

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I had a great treatment today. Usually it's a painful procedure, but not today. Thanks for being so gentle and careful.