Ella Baché - Balwyn (1068 reviews)

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Hi I turned up for my appointment on Saturday which was a prepaid facial special . The booking had been deleted despite having confirmed I was coming via text a few days before . There was no explanation given as to why this had happened . And the girls at the salon weren’t overly apologetic . One lady set up room 2 downstairs which was not a facial room and was uncomfortable compared to normal facial rooms . I still don’t know why it happened . They asked if I wanted to come back another time but given I’d driven from far way and got my kids looked after I wanted it to go ahead . I feel it was unusual but also felt there was no responsibility taken -or a professional response other than the girl who did my facial and tried to rearrange the room etc and fit me in . Just seemed disorganised and unprofessional and passing the buck saying it must have been a colleague who had done it

Comment

Attempted to use "Birthday Gift Voucher" only to find that it was expired only 3 months after it was issued. That is not a gift at all. Obviously just for marketing purposes. What difference does it make to you when the person chooses to use it, if it is indeed a gift. Very disappointing. Also I was kept waiting 20minutes after my appointment time. This made me late to pick up my daughter & although the therapist told me it would not reduce my treatment time. My one hour facial started 20min late & finished at 10 minutes past the hour, so was actually 50 minutes.

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The reason I come to your salon is for that little bit extra, like the hot towel post wax. This is hit and miss. Sometimes I get it and other times I don’t. Today I didn’t and I was disappointed. I also thought it was excessive to pay $55 for a shellac toes with no pedi. I won’t return for that service given the price point.

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Music wasn’t on. I didn’t get the full hour of my service. Didn’t get proper advice about my skin.

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I had an appointment for a massage and exfoliation (1.5 hours). The therapist was lovely and did a great job but was coughing and blew her nose about 4 times within 20 minutes. I said that I felt uncomfortable as my wedding is a week away and didn't want to get sick, so would come back another time. I was charged $110 for a massage and not charged for the exfoliation but was in the appointment for less than half an hour. Not really enticing me to go back.

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They were short staffed and took along time to even aknowledge me. The staff were quite flustered and expressed that. Everything felt a little unorganised and I was not confident rebooking for another appointment.