Ella Baché - Balwyn (1070 reviews)

Comment

Hi I turned up for my appointment on Saturday which was a prepaid facial special . The booking had been deleted despite having confirmed I was coming via text a few days before . There was no explanation given as to why this had happened . And the girls at the salon weren’t overly apologetic . One lady set up room 2 downstairs which was not a facial room and was uncomfortable compared to normal facial rooms . I still don’t know why it happened . They asked if I wanted to come back another time but given I’d driven from far way and got my kids looked after I wanted it to go ahead . I feel it was unusual but also felt there was no responsibility taken -or a professional response other than the girl who did my facial and tried to rearrange the room etc and fit me in . Just seemed disorganised and unprofessional and passing the buck saying it must have been a colleague who had done it

Comment

Attempted to use "Birthday Gift Voucher" only to find that it was expired only 3 months after it was issued. That is not a gift at all. Obviously just for marketing purposes. What difference does it make to you when the person chooses to use it, if it is indeed a gift. Very disappointing. Also I was kept waiting 20minutes after my appointment time. This made me late to pick up my daughter & although the therapist told me it would not reduce my treatment time. My one hour facial started 20min late & finished at 10 minutes past the hour, so was actually 50 minutes.

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The reason I come to your salon is for that little bit extra, like the hot towel post wax. This is hit and miss. Sometimes I get it and other times I don’t. Today I didn’t and I was disappointed. I also thought it was excessive to pay $55 for a shellac toes with no pedi. I won’t return for that service given the price point.

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Music wasn’t on. I didn’t get the full hour of my service. Didn’t get proper advice about my skin.

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I had an appointment for a massage and exfoliation (1.5 hours). The therapist was lovely and did a great job but was coughing and blew her nose about 4 times within 20 minutes. I said that I felt uncomfortable as my wedding is a week away and didn't want to get sick, so would come back another time. I was charged $110 for a massage and not charged for the exfoliation but was in the appointment for less than half an hour. Not really enticing me to go back.

Comment

They were short staffed and took along time to even aknowledge me. The staff were quite flustered and expressed that. Everything felt a little unorganised and I was not confident rebooking for another appointment.