Ella Baché - Balwyn (1070 reviews)

Comment

I have been going to EB for some years now. The reason I continue is because of the familiarity, however I feel it is expensive for what you receive. I value the accrued points and specials, hence continue to give patronage to the business.

Comment

Haven’t received the full hour service. Facial took just 30 minutes. My facial was 110 and ended up paying extra 30 more for microdermabrasion for 5 minutes. Visible blackheads still on my face. Environment is impressive but not happy with what I went through. So disappointed. I think she fooled me because it was my first time here.

Comment

Both staff I dealt with seemed unaware of my requirements even though I have been a customer for a couple of years. I would have thought my current treatments and products would be on my file and reviewed prior to appointment. I think this would assist with treatments and changes required, also on product sales post appointment.

Comment

The lady who did my treatment was excellent and very professional. The only disappointment is unlike other salons, when you book in for two hour treatment and you receive two hour treatment, all up including preparation and dressing time this was less than 1 and 3/4 hours.

Comment

I didn't like how the woman who did my appointment was chewing gum.

Comment

The room was not warm and there was no music so there was a sterile chilled atmosphere