Ella Baché - Balwyn (1062 reviews)

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As I’ve said each time,Emma is very friendly and professional.I am very happy attending the Balwyn salon,as it’s so clean and bright,attractively presented and welcoming.Any staff I’ve encountered are very bright and friendly.

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Emma was amazing today. She was friendly, professional, and did a really great job. I’m very happy with the service I received today.

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Spotlessly clean and bright,Emma her usual friendly,efficient and professional self.

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Such kind and welcoming staff! Felt very comfortable and cared for! Really pleased with my experience

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Salon always beautifully bright and clean.Staff very friendly,chatty and helpful,most professional.Mostly always punctual,if not,very short time to wait.

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I booked a two hour appointment with a specific person, however on arrival I was placed with someone else. This was not communicated to me. The appointment was for 2 hours, however I finished 30min early. The massage portion was just okay unfortunately. I did request a firm massage and it was quite light and didn’t target the areas i mentioned - lower back/neck (was very brief and seemed routine). The good level of firmness applied was only brief and the rest was a lot of just rubbing which didn’t really do much in terms of relieve pain/muscle tightness. The girl I had was lovely and explained things well, this review is no reflection on her - more what just seems to be standard practice at the spa. I did mention the level of firmness once, however I expected the treatment to go on for longer and improve. Perhaps it was because the treatments were combined? But either way 30min early seems a bit much. For the cost ($185) of what ended up being ~70min in the room I didn’t find it to be particularly good. In my opinion it would also be good to invest in some softer towels without a pattern as the ones you have are quite hard and leave a very noticeable skin imprint when you get up, which isn’t ideal for when you leave.