Ella Baché - Balwyn (1070 reviews)

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Spotlessly clean and bright,Emma her usual friendly,efficient and professional self.

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Such kind and welcoming staff! Felt very comfortable and cared for! Really pleased with my experience

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Salon always beautifully bright and clean.Staff very friendly,chatty and helpful,most professional.Mostly always punctual,if not,very short time to wait.

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I booked a two hour appointment with a specific person, however on arrival I was placed with someone else. This was not communicated to me. The appointment was for 2 hours, however I finished 30min early. The massage portion was just okay unfortunately. I did request a firm massage and it was quite light and didn’t target the areas i mentioned - lower back/neck (was very brief and seemed routine). The good level of firmness applied was only brief and the rest was a lot of just rubbing which didn’t really do much in terms of relieve pain/muscle tightness. The girl I had was lovely and explained things well, this review is no reflection on her - more what just seems to be standard practice at the spa. I did mention the level of firmness once, however I expected the treatment to go on for longer and improve. Perhaps it was because the treatments were combined? But either way 30min early seems a bit much. For the cost ($185) of what ended up being ~70min in the room I didn’t find it to be particularly good. In my opinion it would also be good to invest in some softer towels without a pattern as the ones you have are quite hard and leave a very noticeable skin imprint when you get up, which isn’t ideal for when you leave.

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The experience and quality of treatment were to a very high standard. However, I wish I was suggested the continuation of treatment or products to support the treatment I had. I live about 15km from the place and used a gift card, I felt that because of that I was treated as a “one time customer”. I would be happy to come back if a series of follow up treatments were presented for consideration. I wish I was a bit more “encouraged” to return. Anyway I recommend the place.

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Haven’t received the full hour service. Facial took just 30 minutes. My facial was 110 and ended up paying extra 30 more for microdermabrasion for 5 minutes. Visible blackheads still on my face. Environment is impressive but not happy with what I went through. So disappointed. I think she fooled me because it was my first time here.