Ella Baché - Balwyn (1070 reviews)

Comment

No one at the reception when I arrived nor instructions to call someone. Waited and then found a bell to call someone. There was some confusion about my apppointment and I was asked my phone number again I confirmed my appointment time. I waited until 15 mins past appointment time and I asked if it's going to take further time. When I asked one of the two ladies who had already been discussing with another staff for the last few minutes said she will be doing my service. She was already late, but kept me waiting further whilst she spoke or trained another staff. This got me late to pick up my son after his class. When I mentioned the delay, the lady apologized and said that she will do it as quick as she can. Why would I wait for 15 mins to be rushed with my service. Finishing it quickly is always something you need to do for your own differentiation. The professional service was fine but CUSTOMER's TIME NEEDS TO BE RESPECTED.

Comment

I was expecting a much more professional and caring environment. Very little nice or luxurious touches for the price and the reputation. No blanket was offered, did not dim the lights, no head or hand massage while waiting for eyelash tint (most places do this). Was quite disappointing. Did not wash the tint out with water so was left with tint on face and still stinging. Not even a tissue offered to wipe off cream. A shame as I like to get all my beauty services in the same place, only seem to treat you well if having massage or facial.

Comment

They were short staffed and took along time to even aknowledge me. The staff were quite flustered and expressed that. Everything felt a little unorganised and I was not confident rebooking for another appointment.

Comment

I had an appointment for a massage and exfoliation (1.5 hours). The therapist was lovely and did a great job but was coughing and blew her nose about 4 times within 20 minutes. I said that I felt uncomfortable as my wedding is a week away and didn't want to get sick, so would come back another time. I was charged $110 for a massage and not charged for the exfoliation but was in the appointment for less than half an hour. Not really enticing me to go back.

Comment

Music wasn’t on. I didn’t get the full hour of my service. Didn’t get proper advice about my skin.

Comment

The reason I come to your salon is for that little bit extra, like the hot towel post wax. This is hit and miss. Sometimes I get it and other times I don’t. Today I didn’t and I was disappointed. I also thought it was excessive to pay $55 for a shellac toes with no pedi. I won’t return for that service given the price point.