Ella Bache - Cleveland (1127 reviews)

Comment

Compared to my experience in Adelaide, the treatments are very expensive, particularly something which takes about 15 minutes like a half leg wax. Nicole did a very good job on Friday. No bits of wax left afterwards.

Comment

Excellent as usual.

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I always like to provide positive feedback, however although the masseuse was very lovely & did a pretty good massage, unfortunately the surroundings & environment were not exactly exceptional, & I would probably not have commented if I hadn’t been asked to complete this survey. The room was pretty cold, & each time I was exposed for the massage the only part of me that was warm was where the stone was at that time. The text I was sent with the offer stated “warm up with a hot stone massage “. And the stones were either red hot or rather tepid. But worse than that was hearing the washing up, microwave etc in the kitchen. I could hear it perfectly, certainly not ultimate relaxation. It’s a shame as i was rather looking forward to the treatment.

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This was my 1st time going here. Everything and my beautician were of high standard. Very welcoming and informative. I always thought your brand was for a certain type of customer and felt intimidated to approach. But the girls were friendly and put me to ease.

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The staff are always friendly and accommodating and the treatments/services are always spot on; I tell anyone that listens to go there!

Comment

When my last experience was so bad the salon called back and asked if they could do a do-over which surprised and impressed me. This time I got an experienced person who gave me a fantastic facial and pedi and listened to how any regime would need to fit into my life ( I am considering buying their products now). If I had to pick one thing negative, it would be they need to buy some different nail polish - it isnt practical to need more than 8-10hours before you can put on socks/shoes in winter. The pedi though, more than happy with.