Ella Bache - Cleveland (1127 reviews)

Comment

Some simple changes to the room environment would have made the massage experience better. It felt more suited to just beauty treatments. My experience would have been more relaxing and less distracting if - dim lights instead of fluorescent beauty lamp that was there - air con was very cool so I was quite cold with the oil in the massage - loud phone ringing In reception and answering machine on loud speaker during the massage - the therapist opened and closed drawers a lot and made quite a bit of noise during the massage which made it difficult to relax

Comment

Walking into the clinic i immediately didn’t like the vibe i got from staff. They were pretty apathetic. The clinician that collected me from the wait room and did the treatment was lovely but didn’t match the vibe of the other personnel. She seemed new as they asked to to let them know if she needed help. The treatment room was tiny, I don’t know how to do a massage when you can only stand on one side of the bed but the poor clinician managed. The clinic has a sign in the waiting room that asks patrons to be quiet please as services are in session but i listened to other staff talking the whole time during my massage. I won’t return to the clinic. Was quite happy to have thought bummer, don’t like this place, but since you asked for a survey response . Here ya go.

Comment

I have been coming to Ella Bache Cleveland every month for nearly 2 years and seeing the same therapist, Krista. The services have always been amazing though she is no longer with you so I received my next service from another therapist. I had the $90 extreme hydration facial which only lasted for 25 minutes without the massage I usually get. I still had makeup around my eyes when I left and was not given a sarong or baulster. I can no longer justify stretching the budget every month for these treatments.

Comment

The room was very cold and all’s I could hear was other staff having a catch up in the room next door. The therapist did apologise at the end of the appointment for the walls being paper thin. The room was so tiny the poor therapist was squeezing around the bed and knocking tools off the tray. Pedicure was great but I removed the varnish when I got home due to it being messy. The therapist also walked in on me getting dressed after the leaving the room a minute before so I left feeling abit embarrassed. The body scrub was nice and smelt amazing but Overall it wasn’t the best first experience and I highly doubt I would spend my money there again.

Comment

I asked for a very natural looking spray tan. More like barely there type look. I washed off after four hours. And now I look like an oompa Loompa. It is SO DARK. The complete opposite of what I asked for. This is what I used to ask for when I was younger however I specifically knew this was not a look i want for myself. I am so embarrassed and now i get to celebrate my birthday looking ridiculous. Thanks.

Comment

My daughter and I wanted to have deluxe manicures on Thursday for her upcoming Wedding on Saturday - the clinic were very good in fitting us in which was wonderful as we only made the booking very late - my daughter had gel polish and cuticles were not touched at all, by the time we walked back to the car the edges of several nails had lifted so she pulled a little to take the rough bit off and the whole of the polish came off, totally intact; which very quickly was followed by the remaining 9 - i have photo evidence of the polish coming off intact, this was extremely dissappointing. My nails stayed on until last night and I have no polish on now at all - it simply peeled off - the manicure costs us $150.00 - to last maximum 5 minutes and for me 48 hours - needless to say - I certainly will not be recommending Ella Bache for nails in the future