Ella Bache - Hampton (566 reviews)

Comment

1. I booked online and I kept getting reminders of my appointment, which is fine, but on the day of the appointment I received 3 messages - one confirming my original appointment, then one changing it to a half hour earlier. I rushed to get there, then, as I arrived I received another message saying that my appointment was then put back 15 minutes closer to my original time and I had to wait around. This is very frustrating, especially happening on the day of the appointment. 2. I booked online, and in the past I have booked a lash lift and colour, but there was no option this time to add in colour (maybe you don't offer that any more, but if you do, it should be an option online). 3. Sometimes when I go to have a lash lift I am given a hand massage while waiting for the perm treatment. This is really nice and a good way to fill in that time, but it does not happen very often. It is inconsistent. It would be good if this was made into a consistent part of the service. It would enhance the experience. 4. Lastly, overall I am quite happy with the outcome of the lash lift. I had Am. She was very good in that she explained the steps to me ahead of time, and while she was doing it, so I knew what was happening and what to expect next and how long I would be waiting for the treatment to take effect etc. I liked knowing what was happening and when. Thank you.

Comment

I was really happy with most of my treatment though I was disappointed that I had to wait quite awhile while the consultant was talking to another customer about products. However, the consultant promptly excused herself to attend to another customer's treatment when I declined to purchase the products recommended saying she was running late. The consultant was very thorough with the treatment though the very last step seemed to have been omitted this time, I'm not sure if it was due to time constraints because she was running behind.

Comment

It had been many years since I had a facial and massage and the total relaxation was amazing. Charmaine even accommodated my odd request to take a photo when I looked my worst (as per attached photo) as the experience was only possible thanks to my work giving all employees Red Balloon vouchers for their 50th anniversary. Charmaine was calming and very good at what she did, the treatments were so amazing I found it hard to move afterwards as I was so relaxed.