Ella Bache - Hobart (803 reviews)

Comment

I would have loved to be told to bring open toe shoes. I arrived on the day and Larissa informed me that it is likely that my nail polish may rub, which is very disappointing. The reason I didn’t bring open toed shoes is because I assumed as I was paying $80 I would have at least be getting shellac. Half way through my service larrisa asked me if I was getting my toes done for a special occasion, where I said yes for the following week as this was the only time I could get in with my schedule , she then advised “oh well we should have done shellac , as this probably won’t last a week”. Unsure why I wasn’t offered shellac from the beginning or why I am paying $80 for something that apparently does not last a week. Overall, very average service. Instesd of showing me all colours that I could choice from , I was told to pick a colour and then they would show me the colours they had. I picked red. I was only given 5 options where I said I didn’t like any of them, instead of going and getting more options she said I’ll look and see if there’s more and came back empty handed. Very disappointed. Most places have a nail board or allow you to choice. I shouldn’t have had to pick a primary colour and go from there. I picked red bevwuse I was under pressure and had no choice. If I got the option to look I could have picked something else.

Comment

I have been coming to get my legs and eye brows waxed for many years. I always come in my lunch break from work so the time slot is important. I was rung the day prior saying my beautician was unwell and tried to cancel my appointment. I had made the booking 6 weeks prior. My appointment time was changed to earlier, so I had to rush from work. Then they suggested just getting my eyebrows. But the legs was far more important to me. The music was too load and not relaxing. They were running out of time, so a second staff came in to help speed up things, so I had 2 people ripping at the same leg at once. Very unpleasant. As a result many parts were missed and lots of hair remained. On a number of occasions they ripped at sheet and the hair remained and yanked at my skin. The 2nd staff then left. Then there were 2 more knocking interruptions. Then she came in and abruptly wrapped it up even tho patches of the legs were still hairy/missed and my eye brows had not been done. I’m not sure why somebody else’s appointment was more important than mine. I refused to pay the full amount for a terrible service. So I only payed for half leg. Still a rip off for atrocious experience. The beautician were polite, pleasant. After many years of coming I’m sad to see the business taken over and butchered and losing all the good experienced staff and employing young, slow, inexperienced staff.

Comment

After a change of Management I was left really disappointed with my treatment and won't be returning.

Comment

It’s been more than 24 hours and I’ve washed it off looks like I never got a spray tan in the first place. Now I have to fake tan myself