Ella Bache - Pacific Fair (680 reviews)

Comment

Kelly was fabulous and did a great job on my f set and eye brows thanks

Comment

My actual beauty therapist Kelly was so lovely, professional and warm. But I have to say when I first arrived at 9.00am for my 9.15am appointment the blonde/light brown hair tall lady at the front counter was unnecessarily rude and abrupt. I arrived earlier than my appointment as most places these days with covid need you fill in paperwork or check in details since covid and i didn’t want to turn up right on my appointment time and then have them run late for appointments for the rest of the day. Her response with a roll of her eyes “it’s only 9.00am (like as if I am unable to tell the time) there are many more before you”. I think a “great thanks still a little early if you want to come back in about 10 “ would have been sufficient. As it was when I did return they did require me to fill in a form. It’s such a shame that first impression was so rude and abrupt, I actually left and spent the 15 mins trying to get an appointment at other places nearby and if I had of been able to get one that morning, I would have gladly accepted and taken my business elsewhere.