Ella Bache - Pacific Fair (680 reviews)

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Excellent experience. I have already booked a return visit for next month.

Comment

I attended the Pacific Fair Ella Baché salon for a lash lift. The lady doing my treatment was really lovely. I did experience minor discomfort at one point during the procedure which she quickly addressed. She told me the lift continues to develop for hours after leaving the salon, but to be honest I didn’t notice this at all. I have had regular lash lifts for years and I’m always impressed with the results but found that this particular treatment didn’t really lift my lashes much at all. She also tinted my lashes as I requested. I believe the tint wasn’t properly rinsed off because on leaving the salon I noticed dark grey staining under my eyes, on my inner corners and on my temple. I returned to the salon hoping to quickly remove the stain before it set in. The lady at the counter questioned me when I explained what had happened and seemed to not really believe what I was saying. I felt she thought I was just making it up. As someone who absolutely hates complaining or making a fuss I found this really patronising and unprofessional. She did allow me to use some product to wipe off the stain myself and sure enough it came off. I do think Ella Baché have plenty of other beautiful treatments to choose from.

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Taya was very polite and welcoming, would definitely come back

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Kaitlyn was super professional and friendly. Will definitely recommend her.

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The staff at Ella Bache Pacific Fair are friendly and approachable. I have used these products for nearly 30years with just a few product changes but I ALWAYS come back to EB. The Pacific Fair staff have recently started treating my teenage daughter for skin problems and we couldn't be happier. The staff explained the products to her and how the skin reacts to them. The salon is clean and surprisingly quiet in the treatment rooms considering the location in Pacific Fair. Thank you Katie, Amanda and the rest of the team.

Comment

My actual beauty therapist Kelly was so lovely, professional and warm. But I have to say when I first arrived at 9.00am for my 9.15am appointment the blonde/light brown hair tall lady at the front counter was unnecessarily rude and abrupt. I arrived earlier than my appointment as most places these days with covid need you fill in paperwork or check in details since covid and i didn’t want to turn up right on my appointment time and then have them run late for appointments for the rest of the day. Her response with a roll of her eyes “it’s only 9.00am (like as if I am unable to tell the time) there are many more before you”. I think a “great thanks still a little early if you want to come back in about 10 “ would have been sufficient. As it was when I did return they did require me to fill in a form. It’s such a shame that first impression was so rude and abrupt, I actually left and spent the 15 mins trying to get an appointment at other places nearby and if I had of been able to get one that morning, I would have gladly accepted and taken my business elsewhere.