Ella Bache - Port Macquarie (1726 reviews)

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Unfortunately I was booked in and my appointment was delayed. I had to ask re timeframe for service. My appointment booking was moved in computer systems and not seen by team member. Multiple team members discussing issues or looking at computer did not question my wait time. Service provided, team member and follow up I have no complaints about

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I always have a pedicure at Ella Bache but this time I dont feel it was as good, and the girl scrub the dry skin off my big toe and has created raw skin.

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Have always enjoyed coming into the salon however was quite disappointed from my last visit due to lack of professionalism and maturity from my therapist. I sensed my therapist was not interested in doing my treatment due to a comment at the front counter. I don't know what her name was and I found the whole process quite rushed. From previous visits therapists have prepped and consulted as well as polite conversation. I questioned the therapist and she said there was not much she could do different with my brows (this was after she had already waxing). There was no tweezing at the end of any of the waxing and I went home to have to finish it myself. I also had a string of blue wax in my hair. I was not at all annoyed that the therapist was young but when paying money for a professional service I feel more care should have been taken care of. I would still come back to the salon as I have had great experiences past visits however I wouldn’t be asking to see this therapist again.

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I explained to the tanner that I wanted the tan dark and that I would leave it on until I go to bed (my appointment was 9am). The advice given was to use the 2 hr tan and leave it on for 4 hrs “no longer or you will go orange” and that the tan would be dark. I washed the tan off at exactly 4 hrs as advised 1:15pm. I am as white as a ghost and have whiter lines the entire length of my legs. I’m disappointed

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We had this appointment booked for 6 weeks at 3pm and had a confirmation the day before which was awesome. We arrived before 3 and waited until 320.. 2nd time it has happened.

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Hi there. I have been to the salon in Port Macquarie on numerous occasions and have always been impressed with the service. I understand how busy it can be ,especially during school holidays. However my appt time yesterday was at 2.15 pm and I didn't go into my appt until 2.40pm. Nobody informed me that my appt was delayed by almost 30mins and I eventually asked someone to find out. A little more communication needed. Thanks.