Ella Bache - Port Macquarie (1726 reviews)

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Unfortunately I was booked in and my appointment was delayed. I had to ask re timeframe for service. My appointment booking was moved in computer systems and not seen by team member. Multiple team members discussing issues or looking at computer did not question my wait time. Service provided, team member and follow up I have no complaints about

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I had a 30 minute back, neck and shoulder massage and was a little disappointed. The therapist was lovely however the massage was disappointing. It didn't feel like a professional massage - more like a back rub. Large areas of my back were not paid any attention and it lacked consistency and pressure. It felt like the therapist was bored which was unfortunate.

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I have been attending EB for years. Quality and experienced staff have deteriorated. After several visits I have had to go home and shape and pluck my own eyebrows. The price has continued to go up but the attention to detail has reduced.

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I never leave reviews like this and really didn't want to but I thought maybe it could be taken as more constructive criticism and room for improvement so I hope this is translated to the beautician in the nicest way possible, or maybe don't even tell her, just check in on her treatments. I had my lashes and eyebrows Tinted and the lash dye was only on for 5 mins before it got in my eye (I kept my eyes closed) She thinks it could have been because my eyelashes were wet from Removing my makeup prior. She then tinted my eyebrows and they were on for only a minute so I checked and asked her to go a tiny bit darker - id asked for light brown to medium Brown. They must have developed more on my way home because I got home to them very very dark - black basically and the dye was stained all over eyebrows Like Not in the shape Of my brow (above it on the side of temple) - i was treated by Courtney I think her name was. She was super lovely and I'm Sure she is probably just new and needs more practice. It hasn't tainted my experience at all! You guys are amazing, and I always receive the best service. It was More just to let you know to avoid it happening to someone else that might leave a bad review (a Karen of sorts lol)

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The last couple times I have been rather chaotic with tradesmen walking in an out and I feel like it has lost its relaxing atmosphere. The staff seems stressed and under the pump. The beautician still provided a great service but as this kind of service is a luxury I feel all aspects of a visit to a salon should be considered.

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Eveyone is always lovely and know what I want - it’s the main reason why I keep coming back.