Essential Beauty Southland (47 reviews)

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My therapist, Sam, who I was new to, was very friendly and professional. I have seen Michelle for the previous visits and wish her well for her 'sea change".

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Michelle, the beautician has a lovely demeanour and makes you feel very comfortable.

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Hi I just wanted to say that the staff are very friendly and make an effort to find an appointment time for me when I 'walk in off the street'. Unfortunately on my last visit there was no one at the front desk and I waited for about 10minutes during which time 3 other customers came and went without being served. this may have been a 'one off' as I was told a couple of staff were expectantly away.

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I have been a customer of Essential Beauty for more than 6 years. In this time I valued having access to my preferred consultant up until the last 12 months. In almost every visit in the last twelve months, I have had a different consultant, either because staff have left or because the salon has been unable to arrange its booking system properly and assigned me to another consultant at the last minute. I book four weeks in advance every time and as such would expect to receive my treatments from the consultant selected at the time of booking, not to get bumped by a client who has come into the salon with short notice. To add further insult I was almost overcharged in my last visit because the person on the register failed to look at my file properly and did not realise that I am a VIP client with a standard discount in place. There was no apology forthcoming when this was pointed out to her. I did get my discount though.

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I was not too happy with my experience because i got my cartilage pierced and the girl didn't even ask me which earring I wanted, she just pierced a regular body piercing through my ear. When she was explaining what i should do if it gets infected or starts to hurt, she was very vague and quiet and didn't sound like she knew what she was doing. One other thing was that i had booked in a wax however i was 5-10 minutes late so she said she couldn't fit it in. Yet as i walked out there was no other customer in the shop for at least another 15 minutes and the young girls were just talking at the front desk. I thought it was all very unprofessional at the southland store.

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It would be nice not to have smokers breath breathed on me every time I visit!