GAG HAIRDRESSING (753 reviews)

Comment

Always a fun visit, Steven gets it right every time, I couldn't be happier. Thank you Fur x

Comment

Love it 🥰 Sooo good So skilled They listen They deliver amazing results

Comment

I never write reviews, much less bad ones, and I really wanted to love this place. But I’m very disappointed by the service I received at FUR, especially after hearing such great things. My appointment left me with a haircut I didn’t ask for and now hate, and an unpleasant taste in my mouth regarding the salon. From the moment I walked in, one of the lead stylists was coughing and spluttering, and loudly joking (?? Unclear) that he could have Covid, but then never washed his hands or wore a mask to protect his clients just in case. I brushed it off as probably a joke in bad taste, but could see it clearly made some customers uncomfortable including myself. I brought some photos of what cuts I liked and didn’t like, and a small list of things I wanted out of my haircut: I had a soft, collarbone-length shag that I wanted cleaned up with the ultimate goal to grow it out. I wanted some of the layers cleaned up to bring back the volume and texture. I tried to show these photos and explain what I wanted to my stylist, but I felt like I was being rushed and not really being listened to. The stylist seemed to have already made up their own mind about what cut they were going to give me before i even had the chance to speak. There was no effort spent trying to understand my hair and my style, my requests seemed ignored, and he immediately started absolutely hacking away into my hair - chopping chunks right out the top of my head! I quickly interjected, asking whether it was maybe too short for what I’d originally asked for, and the stylist replied that I needed to trust the process…? Once I realised there was no turning back, I tried to lean into it and embrace the very short layers. But then even the fringe wasn’t cut straight and I had to request he do a proper job (to which it still wasn’t cut straight and I had to fix it up myself when I got home.) The staff all chatted loudly to each other the whole time, not really engaging with any of the customers, and even poking fun at one of the clients from behind the counter at one point. I tried engaging in conversation with my stylist a couple of times, but he was clearly not listening, repeatedly asking me the same generic questions 2 or 3 times. I’m not sure if I’d just caught him at the end of a long, shit day or something, but the whole thing felt very unpleasant. I paid $110. I came in with a soft shag that I wanted to grow out, and emerged with a badly cut, unflattering mullet with half my hair now layered so short I can’t even tie it up. I hate it, am really upset and not sure how I’m going to fix it. I appreciated the complimentary cup of tea though…