Hair Body & Soul (3354 reviews)

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Hi Guys, I'm also in sales and service so I am a hard task master because I am a perfectionist at what I do in my business. The girl who washed my hair asked if I had been here before !! (that doesn't make me feel loved) She asked what product I would like - she should have asked would I like lemon the same as last time or something different. I was given a gossip magazine to read - your computer should tell you what I like to read - Current Vogue or House Magazines. When I went to get my hair washed, the magazine was taken away from my station. The principal and another staff member talked amongst themselves while the principal dried my hair !! (that doesn't make me feel loved) I interrupted them and asked if it was too much trouble for a cup of tea and a magazine !!! That lost a lot of points. If a customer doesn't want to yack yack yack to the hairdresser that doesn't mean she calls a staff member over to talk to! It was only that my blow wave looked good that I thought I will come back again. The principal went to a lot of trouble on my first visit to pull me away from another salon - that doesn't mean the service should slip once you have the customer on your data base. And once you do have the customer on your data base - make the most of your data base - how I like my tea; what magazines I like to read; what product I like. The overall feel of the salon is great. I had been to the beauty department upstairs the day before and the girl was lovely and very attentive. She did really well to up sell me on further treatments which I will do. Well done beauty department. :)

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I'm finding it hard to find a suitable replacement for Brooke. Have tried 2 different ladies but I've been unhappy both times

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I recently had a facial at the upstairs salon which the setting is very nice. In all other salons I have had facials the music has been restful and relaxing. Which goes hand in hand with a facial. On this occasion whilst the facial was ok the music ruined what could have been relaxing session. I did not feel relaxed when I left and was disappointed as facials are a treat.

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I felt that the staff were lovely and I enjoyed the overall experience but thought the price was way too high. The end result was just the same as my local salon but cost twice as much.

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Hi, have recommended people in the past. however, I was disappointed in my last visit. I had no issue with my service but felt the price was excessive. I should have queried the price of the 2 products I purchased as unsure what I have actually paid for my colour.

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The service would be better if they didn't try to put up the cost every visit- whether it be paying for toner- a 3/4 head of foils instead of a 1/2 head or no reason at all????