Hair Body & Soul (3354 reviews)

Comment

This is a very pleasant hair salon with lovely staff BUT with every visit the price increases. It has got to the stage that I can no longer justify $200 plus plus plus for what is done to my short hair.... for a root colour cover, a handful of foils and a trim!! I would like to recommend your salon, but your prices are prohibitive.

Comment

Your online booking site was a disaster and I will not use it again. My booking apparently went to a beautician rather than the hair salon section despite my correct confirmation email for a 'refresh' on Thursday morning at 10am. If a staff member had not realised and contacted me, I would have turned up for a well needed appointment only top be disappointed.

Comment

I was pleased with my facial wax, however, very disappointed with the haircut I received. My stylist did not follow my request to take more off my head and as a consequence no one in my family noticed that I had had a haircut. A very disappointing result considering that I am a regular customer.

Comment

Paying premium prices. Expect timely and premium service.

Comment

I have been going to Hair Body & Soul for nearly 12 months. The premises are lovely, the staff are friendly and I quite enjoy the qaba products, which is why I was particularly disappointed when I began having issues with my hair colour. I wanted to go dark over winter, and though I expressed I didn’t want red hair, my hair ended up a reddy brown. After a few attempts in the following months to remove the warmth, I decided I wanted to go back to blonde for summer. I was given highlights that came out a straw yellow colour which looked terrible and stripy against my reddy brown hair. Though I was unhappy, I accepted it, paid $265 and went home. After getting a few second opinions I realised my hair really did look terrible (it wasn’t just me being difficult, I looked like a tiger) so I called the salon and they offered to fix it for me that evening – to their credit. That night they applied a toner to get rid of the warmth and reduce the intensity of the yellow. As my hair was being blow dried, I realised it was no longer yellow, it was now blue. I pointed that out to my hairdresser but I was assured the blue would come out after 1 wash. 2 washes (with the recommended qaba products) later, my hair was still a very visible shade of blue. I was mortified. At this stage I had lost all confidence and went to another hairdresser to fix what they were obviously unable to, costing me a further $200. I really wanted to love Hair Body & Soul but after the financial and emotional cost of having my hair coloured blue, I would find it very difficult recommending them to a friend.

Comment

Curls from blowdry fell out less than an hour after leaving salon. Hair was straighter than if it had been left to dry naturally