Head Studio - King Street (949 reviews)

Comment

What they did it’s not what I asked for

Comment

After years of walking past the salon and friends recommending it I was looking forward to my appointment. I decided to go with one of their packages consisting of a full head of foils, cut and blow wave. I chatted with the colour consultant about what I wanted and she recommended a metal detox and root fade, which added an additional $100 to the quote. Foils went on and I was prepared to wait a little longer as I know my hair takes a while to lift. Two hours later I was led to the basin where I was attended to by another stylist. This is where things quickly went downhill. After taking out the foils she gave my hair a shampoo to prepare for the toner. After I was towel dried she noticed there was still shampoo in my hair, so back to rinsing and drying. After what seemed to be 10-15min she came to apply the toner, put it on followed by lots of whispering behind my back, toner quickly got rinsed off and my scalp got blasted with boiling water, it wasn’t just hot, it was painful. The girl apologised and went off again to figure out the correct toner (another 15 min). Second attempt at toner went on - had to suffer through lots of jabbing, pulling and having product smeared all over my forehead. I was pretty fed up at this point so went to the bathroom to clean up my face. After a total of 2 hrs at the basin I was finally passed on to yet another stylist for my cut and blow wave. The entire process took FIVE HOURS and cost me $400. Whilst I was happy with the colour it wasn’t the best I’ve had, nor was the blow wave, which didn’t last the drive home before it went frizzy. Good thing I kept my quote as I nearly got charged another $50 for a treatment I was never made aware of. The manager didn’t seem to be very interested in my experience and glossed over the feedback. She said it was a busy time of year and that staff were doing their best but I think if that is the case then the salon should roster on more staff or commit to fewer clients. Five hours for a full head of foils is unacceptable. Positives: the salon is lovely and staff keep customers well plied with cocktails and wine. Negatives: hit and miss staff who can’t cope under pressure and an arrogant manager who can’t be bothered addressing poor service. The music is bad and super loud. Overall, not worth the money and there are more professional salons in Perth. If you have all the time in the world and money isn’t an issue then maybe this place will appeal but I won’t be returning.

Comment

I always end up spending more than expected. Today I was given a travel pack and led to believe it was a sample then it was actually added on to my bill, I was also charged for something I didn't ask for. Last visit I had my hair cut for literally 5 minutes and then paid $150. Not going back again although the colour I had done today was nice.

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Georgia was absolutely fabulous. She rescued my hair. I feel and look amazing. Definitely will be back and be her regular… amazing!! Thank you for helping me smile again when I look into a mirror.