Head Studio - King Street (949 reviews)

Comment

Hi team, the experience is always great and welcoming/relaxing. Yesterday however, I had two stylist blowydry my hair “smooth” and both had a different blow dry technique so one side of my hair was smooth and the other side had quite a lot of volume. My hair dropped out completely by the time I got back to my hotel on Murray street. I’ve added a photo.

Comment

My technical stylist was lovely however at the end of my visit- when paying at the front counter, a different lady saw my cut from the front- and asked her to redo one side- as it wasn’t even. She told the stylist that it can be tricky when the hair dries. It was then obvious that she was inexperienced as I had to go back to get it fixed. The lady at the front counter did not see the back of my hair- so it concerns me that the cut is not well done. For the price I paid- I am not confident in the hairdressers ability- from this encounter. I have also never experienced a hairdresser who rotates my chair to different sides- in order for her to cut. It is also a little confusing how I chose a different named hairdresser on the booking form- but it changed to another on the day. The atmosphere was lovely and the hairdresser was lovely but obviously needs more experience. I probably will never return to the salon- or recommend it, from this experience.

Comment

Way too much time left at the sink. A lot of money for a trim

Comment

I usually love coming to the salon as it is a relaxing experience for me. However this time I felt that there was a lack of communication between the staff and myself. I came in to get regular foils done - something I have done many times but what would usually take 2.5 / 3 hours ended up taking 4 - 4.5 hours with no real communication on when I'd be finished my treatment. This usually wouldn't be a problem but I had someone looking after my son for this time and I had to keep pushing the childcare further and further. When I sat waiting for my foils the staff said it would take 35 mins and I think almost an hour later I still hadn't been spoken to or been brought my water that I asked for. I spent an uunusually long time in the basin and had the feeling that something had gone wrong and that they were trying to figure out how to fix it whilst I sat there. Considering the time it took and the amount I paid - $450 I would've expected a bit more communication and sympathy. I saw that the girl opposite me also complained of not being told how long her foils were on for too so didn't feel like the only one going through it.