Head Studio - King Street (949 reviews)

Comment

Colourist was rude and unfriendly. After finishing the colour, she left without offering to toP up my empty glass. She didn't check in once till right at the end to say to come back in a few weeks. Didn't have an issue with being friendly to the girl next to me. Another lady came over and brought me to get my hair washed out but she went over to the wrong person and eventually figured out it was me. Had possibly the worst salon hair wash ever - gently running her fingers over my scalp rather than massaging it. There was still shampoo in my ears and hair colour on my neck when she finished. Lady who cut the hair pulled on my piercings and didn't apologise. Had to stand for half of the hair cut and overall lack in professionalism. Fair enough it's very busy for you leading up to Christmas, but expected way more professionalism and friendliness from a $220 session.

Comment

What they did it’s not what I asked for

Comment

I’ve decided to have my Balayage done at Head Studio and pay a bit more for the privilege. I rang the salon a couple of days earlier and asked if the service would be done in 2 and a half hours as I had a meeting scheduled for which I could not be late. They asked that I come an hour earlier and reassured me That would be ample time. Before my service I again told the Colorist about the meeting and she once again assured me it’s enough time. During the Service she was quite rough. Pulled hair and kept telling her colleagues she needed help and she’s running late . This immediately put me on edge and I could not relax and enjoy the experience. They really seemed to be unorganised. She had to mix colour 3 times and as the clock was ticking I told her I’m worried I won’t make it out in time. Needless to say, my foils were taken out much too early and my hair is not Balayage. The ends are much darker than what I’ve asked for in the photo. I felt they just wanted me in the salon, but once in and they’ve made the sale, they did not listen or care about me as the customer. I ended up very late for my meeting which really left me with egg on my face. I also received no apologies from the Colorist or the Manager who was aware of the situation. What was supposed to be a treat and pamper day turned out a day leaving me with knots in my stomach.

Comment

Absolutely distraught. Received literally the opposite of the haircut I requested. Just went in for a trim. I specifically requested a little weight out of the ends and said ‘but no short layers, because it makes my hair too poofy’ then corrected her again when she asked how short the layers should be -‘nothing short just some weight out of the ends.’ Yet I have been given an outgrown mullet! She also didn’t speak to me until after someone else had washed my hair - she might have noticed the texture and thickness of my hair if she had of seen it dry. I’m inconsolably distraught. It’s going to take years to grow my hair back. I’ve not been in Perth for a few years, so haven’t visited in a while but the entire tone of the place has changed too, not as welcoming as it used to be.