Head Studio - King Street (949 reviews)

Comment

Everyone at head studio is lovely and accommodating to what you want and need Definitely reccomend this salon! 10/10 for customer service, friendliness, professionalism and overall treatment to your hair!

Comment

I’ve had really good experiences with head studio before and came back because of this. I’m pretty happy with the result, but a few things let it down this time. Was quoted really high to begin with and declined it. Ended up happy with the price after we changed the plan a little. The poor girl who was taking care of washing towels, making coffee and cleaning was not having a good day and overhearing how she was being spoken to, I’m not surprised. Conversation with staff was awkward and I think the apprentice washing my hair needs a little more practise. I would even think that for this price point I might expect to only have experienced staff looking after me. I won’t be back.

Comment

I usually love coming to the salon as it is a relaxing experience for me. However this time I felt that there was a lack of communication between the staff and myself. I came in to get regular foils done - something I have done many times but what would usually take 2.5 / 3 hours ended up taking 4 - 4.5 hours with no real communication on when I'd be finished my treatment. This usually wouldn't be a problem but I had someone looking after my son for this time and I had to keep pushing the childcare further and further. When I sat waiting for my foils the staff said it would take 35 mins and I think almost an hour later I still hadn't been spoken to or been brought my water that I asked for. I spent an uunusually long time in the basin and had the feeling that something had gone wrong and that they were trying to figure out how to fix it whilst I sat there. Considering the time it took and the amount I paid - $450 I would've expected a bit more communication and sympathy. I saw that the girl opposite me also complained of not being told how long her foils were on for too so didn't feel like the only one going through it.