Head Studio - King Street (949 reviews)

Comment

Not the experience you’d expect for $360. Today I was meant to be taken to the sink for my toner but instead the apprentice washed my colour out then took me to another chair where I was left to sit with dripping wet hair for 40 minutes with no one telling me what was going on. When I did get the toner it turned out brassy so they had to re-tone it. When I asked why I was left to wait 40 minutes who I assume to be the owner told me she thought it had only been 20 (which is still too long regardless) and said there was a back up at the sink. No one communicated that to me at the time though. And what did I get for 40 minutes wasted? Sample size hair treatments that the salon gets for free from the hair are companies. Not really compensation for wasting my time due to bad scheduling. Do not recommend and won’t be going back.

Comment

It started out fine but by the.te you were passed through 6 different hands it was the most distressing hairdressers apptmt I have every experience. I could see in the reflection of hanging picture, whilst having my 3rd toner applied that the whispering amongst staff was not good. 4.5 hrs later after stuff my color I walked out crying. The staff are so young and there was no one hairdresser that you could talk to because you had so many different people they passed you on too. You seemed to be sitting there waiting for assistance. I would never go back there and than they tried to charged me more because the.stuffed up the color. I walked out crying. Terrible service and no one had time to talk to you because they were all so busy running around.

Comment

After being advised a colour and cut would take 3 hours, this was pushed to 4.5 hours with no communication as to why. My hair was not conditiond and the person who cut (lack off) laughed it off. Complained she has to baby sit the apprentices. Very disappointing result. Would not go there. No wonder all their staff left.

Comment

Very disappointing experience