Head Studio - King Street (949 reviews)

Comment

This is my second time to this salon, the first time was good but this time I am beyond devastated at how my hair turned out. I'm quite sure that the foils were placed in my hair all the way down and to already very blonde areas. when the bleach was washed out and toner put in, a hairbrush was dragged through my just bleached hair so roughly that I had tears in my eyes and I could hear my hair ripping. When I was getting blow dried I felt more pain on my scalp and noticed large red bumps on my scalp, I had them in a line across my head which turned into large scabs and are still healing. I was given a little treatment to take home - which didn't help at all but I appreciate the effort. my hair is now completely dry, split, snapping off and I have a chemical haircut from so much breakage, before this I had my hair foiled once before over 3 months ago and my hair was so healthy, I am beyond upset I paid $350 to completely ruin my hair. I really regret getting the service done and I'm considering my other options.

Comment

Literally given the opposite of the haircut that I requested. Distraught. Just asked for a bit of the ends and specifically described how I liked it (I've had the same haircut for a decade), specifying 'no short layers' - I was given the Rachel. I'm absolutely distraught.

Comment

After years of walking past the salon and friends recommending it I was looking forward to my appointment. I decided to go with one of their packages consisting of a full head of foils, cut and blow wave. I chatted with the colour consultant about what I wanted and she recommended a metal detox and root fade, which added an additional $100 to the quote. Foils went on and I was prepared to wait a little longer as I know my hair takes a while to lift. Two hours later I was led to the basin where I was attended to by another stylist. This is where things quickly went downhill. After taking out the foils she gave my hair a shampoo to prepare for the toner. After I was towel dried she noticed there was still shampoo in my hair, so back to rinsing and drying. After what seemed to be 10-15min she came to apply the toner, put it on followed by lots of whispering behind my back, toner quickly got rinsed off and my scalp got blasted with boiling water, it wasn’t just hot, it was painful. The girl apologised and went off again to figure out the correct toner (another 15 min). Second attempt at toner went on - had to suffer through lots of jabbing, pulling and having product smeared all over my forehead. I was pretty fed up at this point so went to the bathroom to clean up my face. After a total of 2 hrs at the basin I was finally passed on to yet another stylist for my cut and blow wave. The entire process took FIVE HOURS and cost me $400. Whilst I was happy with the colour it wasn’t the best I’ve had, nor was the blow wave, which didn’t last the drive home before it went frizzy. Good thing I kept my quote as I nearly got charged another $50 for a treatment I was never made aware of. The manager didn’t seem to be very interested in my experience and glossed over the feedback. She said it was a busy time of year and that staff were doing their best but I think if that is the case then the salon should roster on more staff or commit to fewer clients. Five hours for a full head of foils is unacceptable. Positives: the salon is lovely and staff keep customers well plied with cocktails and wine. Negatives: hit and miss staff who can’t cope under pressure and an arrogant manager who can’t be bothered addressing poor service. The music is bad and super loud. Overall, not worth the money and there are more professional salons in Perth. If you have all the time in the world and money isn’t an issue then maybe this place will appeal but I won’t be returning.

Comment

I waited half an hour for my treatment without any excuse by the trainee. I was charged $200 for face framing done by a student just to look exactly how I did before visiting the salon. It was a price without cutting or all over colour. A professional hairdresser would charge the same but I would be able to see a difference. For a treatment where I couldn't choose a tone or a treatment and there were before and after photos taken of me iflt was ridiculously expensive. The place is nice thought.

Comment

The colour service was good. It came out nice and natural. However the girl doing my foils was so rough with my head and even when brushing my hair - the brush was hurting my scalp because it was so hard. I booked a curly girl session with Riccardo, however most of the time during my session- he was doing someone elses hair and I was left with a trainee. My hair (which usually goes very curly) was left looking terrible and crunchy and messy. I was rushed out of the studio with wet hair and after paying $700 odd dollars I looked like a drowned rat. This is only the second time I have been to this studio. The first time was an amazing experience, and I left feeling beautiful and pampered. however this time seriously tarnished my expectations and I don’t believe I will be returning. I had to go home and rewash/ style my hair. I would expect for that price to leave the salon ready to go out. My money feels wasted.

Comment

I value feedback in my job whether it be positive or constructive and therefore happy to share my feedback on my recent experience and given you are requesting. - the foil process was pleasant. However after shampooing my hair at home from my visit the colour has thrown up yellow gold and hasn’t lifted enough. If I was to return I would be asking what volume is being applied. - the washing of my hair by apprentice staff was not very professional nor to standard. The apprentice barely scrubbed by head all over and lacked confidence on the task. In addition the whispering behind the basin is received as unprofessional. I think there is an opportunity for greater leadership and training / assessment on skills for apprentice staff. - the cut was good, however the amount of product put in after a nice blow dry as excessive and one of the products was to make my hair dirty. If I was to return I would be clearly stating that I do not like product in my hair especially if it’s purpose is to make it dirty. In contrast, it would be good if stylist remembered my preferences and or asked before proceeding. - In addition I was asked twice if I’d like a drink and did not receive a requested peppermint tea until the end of my appointment (5 mins before). Not a biggie as I could have tried to catch someones attention and follow up but it’s the attentiveness that ads to the overall experience.