Heading Out - Balwyn North (840 reviews)

Comment

i booked online about half hour before appt time. Don't think they knew I was coming . They were running late.Then asked if happy with my quote of $65. I had booked a blow wave for medium hair for $59. When i said that i was shown a brochure and staff kept pointing at $65. Just before finishing a another staff member arrived and she was asked about the price. She then said that i had long hair or on the way . I questioned that they thought I had long hair. My hair sits way above my shoulders. when I went to pay she then asked me what the problem was, I said it was all raised by staff. There was no problem by me at the start. I felt like I was really tight with my money as this conversation was heard by other clients. i'm not sure if I would return to this salon.

Comment

My poor rating is because I was kept waiting more than 30 minutes without an apology for the delay. I understand the receptionist was sick but an apology doesn't cost anything and respects that you are a client. The person I thought I was booked in wasn't the person who did my hair. There was no explanation for the increase in the cost of the cut and why a surcharge is now being charged. Although I like dogs I don't think it's appropriate to have two of them roaming the salon and jumping up on clients. Hopefully Stella will return to the salon, otherwise I will think twice about returning at this stage.