Heading Out - Balwyn North (840 reviews)

Comment

I waited an additional 35 mins after the start of my appointment for you hair stylist to come to me. While they stated I would have to pay a $50 fee if I cancelled, it is apparent there was no discount to me if they were running late. I would seriously reconsider using their services again. No explanation was given, it was just assumed my time wasn't important.

Comment

My feedback is based purely on process and customer service. I was very happy with the standard of the blow wave I received but was unhappy with the booking system and the subsequent delay in receiving my treatment. I booked online and selected a time. i then received a phone call from the salon requesting that I come in 45 minutes earlier. i agreed. Having arrived at the earlier time, i then had to wait 40 minutes before I received my treatment. Although the staff were extremely apologetic, explaining that they were understaffed etc I fail to see why a phone could not have been made to ask me to come in later rather than have me sit there and waste my time.

Comment

I am very unhappy that your customers are being forced to pay $2 per visit towards the charity of your choice. it should be optional.

Comment

I used to like this salon but now they are not using Keretase products so very disappointed

Comment

The staff are lovely and the salon nice however it is ridiculously over priced. I went In with my 10 year old son for a trim and I was charged $60. No price list visible however it’s a kids cut so how much could it possible be. When I questioned if that price was correct I was told that’s what they charge for a 9-10 year old simple boys cut, it was really a trim around the collar no lines or anything fancy. So for this reason I would never go back there.