Heading Out - Balwyn North (840 reviews)

Comment

I went for a trim and was told there were no layers in the back anymore. However as I've come home and washed my hair there are layers and one side is shorter than the other.

Comment

Had a haircut there today. When I booked in 6 days ago, the price was $95. After the haircut and was about to pay, I was told they increased the price and they will charge me $113. I showed them my booking email and they said “Yes price increased after booking”. No communication regarding price change at all. I understand that they are affected by lockdown and would like more income to compensate the loss. But honestly I feel very bad about the experience - money hungry and dishonest.

Comment

My first time to do hair cut and coloring at Balwyn Heading Out. The overall environment and customer service was good. However the result of my hair cut made me feel disappointed. It still looked ok after blow dry at the salon… but after shampooing at home, my hair seems very messy and the bottom part was so heavy! Just thought my hair style looked better before the hair cut 😔

Comment

I booked for a haircut with a stylist that was costed at $85. When I arrived, the stylist I had booked obviously was not there and I had someone else - the stylist I had was perfectly nice but after consultation and hair washing, I came back to my booking receipt to see that I was now paying $95 which I hadn't agreed to. I felt uncomfortable saying anything but I was annoyed at the fact that I was placed in this situation. The cut was fine - it was a lot shorter than what I asked for and it was not styled to my liking but apart from that it is a decent cut - was it worth the price? No it wasn't.

Comment

The salon is old and dated and really dirty. For paying so much money I would have expected a cleaner salon. My hair treatment was not as great as my first experience which puzzles me as the more you do the treatment the better the results should have been.