Heading Out - Balwyn North (840 reviews)

Comment

Over booked felt rushed through appointment to get me out in time

Comment

3 different quotes, one higher than the next. Accurate quote should be given before the service starts so the client has the option to not move forward with the appointment. The way it was managed yesterday was not a quote.

Comment

My stylist, Stella, was wonderful. The receptionist was quite rude. I had phoned in the morning to make the appointment, which did not appear in the system when I arrived at the salon. I had googled your salon, found a phone number, and called it. (9859 1555) The absence of appointment in the system tossed the receptionist, despite the fact that my preferred stylist was available. I felt like I was being accused of walking in without an appointment. I was taken through, but then asked, accusationally, exactly which phone number did I call. I declined to answer as I did not like her tone or her body language, and told her I do not like being harassed on Saturdays.

Comment

i attend the salon every week for a blow-dry and negotiated a repeat client price of $51:00 that price has now increased to $58:00 I like the staff and quality of work for this service the price is too high and i may be inclined to find another regular salon at more reasonable rates. I would like the price to remain at $51:00! Too expensive

Comment

My service began 15 min late but staff were appologetic. The condition of my hair wasn't checked prior to my wash & blow wave, that's an essential part of a service, to me. Stella was very friendly & helpful. I felt that the end result wouldve been better if she'd taken time to really understand the look I wanted. My hair has a lovely wave, but still a bit flat at the roots. 7/10.

Comment

I would suggest being very clear about what you would like or not like done to your hair. For example if your hair is naturally frizzy ask the stylist at the beginning of your appointment not to use thinning scissors on your hair. Also if you would like your hair styled a certain way be clearer with your stylist from the start. For example, please style my hair straight I don’t like it styled XYZ way. Hair grows back but great stylists really listen to clients and cut to their satisfaction and not just the latest trend that may not suit everyone.