Heading Out - Bourke Street (2109 reviews)

Comment

The cut and colour I had done were excellent, the only negative part of my experience was that I had a call the day before my original booking (made online) telling me there had been a computer error and I was rescheduled for a day later. This was unfortunate because of my other plans but I would definitely go back because I was pleased with the service at the salon and the end result.

Comment

Spending $153 on a haircut is a huge deal for someone like me and usually the experience more than makes up for it. Unfortunately last night seemed a bit chaotic, no special massage before going to the basin, noone to wash my hair, I think it was awkward for everyone when Lee had to start it himself. The back of my hair looks fantastic and is exactly what I asked for, the front, I can't tell as there seemed to be a rush to get me out the door at 7pm for the next client.

Comment

A top level experience with talented colourists and stylists so you're unlikely to leave with a bad job, but you pay for it. Not cheap.

Comment

When I booked in for an appointment I was asked if I could take an earlier appointment 15 minutes earlier. When I arrived for my appointment I was shown to a chair which had hair all over it, I waited there for 30 minutes. No one informed me about what was going on..... 'previous appointment time running over'... you shouldn't have to ask. My stylist was pleasant apologised for the wait and overall I am definitely happy with my cut. I know my appointment then ran into the next appointment as the stylist kept being informed that someone was waiting for their colour appointment whilst I was having my hair cut which made me hope that they weren't going to rush through it. I guess it was the experience of having to wait there for over half an hour being ignored that affected the whole experience and score above.