Heading Out - Bourke Street (2109 reviews)

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My colour consultant, Elaine, was great. Friendly and professional and not too pushy though did offer me additional services - she was great. I then had my colour washed out by someone who didn’t introduce themselves and barely said a word to me - she seemed to be annoyed to be at work, though spoke freely and happily to her colleagues. She blast dried my hair but did not blow dry at all - I had assumed this was included in the service. The appointment started well and ended poorly. This apprentice or whoever she was does not leave your clients feeling special.

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As someone who is fairly low maintenance with my hair care, I always had that huge moment of hesitation before booking in a hair cut and colour at a proper salon as I would often walk away disappointed with the money I had spent vs the results; I mean I could have bought a new pair of shoes with that money I would lament afterwards. But now after my regular visits to Heading Out, the hesitation is gone. Chantelle is fantastic with both the cut and colour and as I've mentioned before, a magician with a blow dry and a hair up. The rest of the crew are great too, like Grace and Rachel who are so nice about trying to schedule me in when I have a last minute window to pamper myself. Big thank you to them all for helping me in the key moments when I need to not look like a dag.