Heading Out - Bourke Street (2109 reviews)

Comment

Asher did my hair today - and i love it. I wanted something new and different and she perfected it - while giving great advice. Very happy. Thanks!

Comment

Hi there, I'm a regular customer of your salons and I visited the Bourke St salon today for a haircut and blow dry. My feedback mainly relates to my experience today and in some ways, this has become the norm for the service you guys provide. To keep it short - - I was provided an invoice of costs before my hairdresser started washing my hair, I got a rude shock to see extras charged without being asked. Extras such as $15 extra for long hair (when I was only receiving a hair and fringe trim) and a treatment. Had I not noticed or asked for the treatment to be removed, I would have been charged for more than 50% of the total cost of my haircut! Furthermore my hairdresser advised that I was charged extra for long hair as it takes longer to cut... - My hair appointment was at 1.30pm, my haircut finished at 2pm.. - I wasn't given a proper blow dry and nor was I asked... instead my hair was half dried and twirled and sprayed with product. - I was seated in a busy walk way, wasn't asked if I wanted coffee or tea to start. - My hairwash was really quick with a short hair massage Unfortunately, this isn't the first time this has occurred with extras being slapped on as a way of gaining more revenue or the lack of high quality service you guys provide. I think some very simple things would have made my experiences a lot better - such as being upfront and asking if I want extras or how I would like my hair dried or if I wanted a longer wash. The feeling I got when i walked out of your salon was that I felt ripped off and I now think its time for a change. Regards, Lost customer