Heading Out - Bourke Street (2109 reviews)

Comment

Issue with toner being left on too long which meant I had to be washed and rinsed again - there was no effort to expedite this and I was left sitting at the basin for almost 20 mins until someone could wash my hair. No apology. Hair still has a purple tinge. Salon visit for half head of foils was 3 hours and 40 mins :( will not be coming back

Comment

I value the experience of coming to Heading Out Bourke Street. The quality of service, from 'check in' to 'check out' is exceptional. I am fortunate to have Amy cut my hair - she's just the best! I value the relationships that are evident at HO - between staff and clients and also between staff. HO staff are a real team - they support one another professionally and there is always a great sense of friendship between staff which permeates right across the salon and is very evident to all clients. Thanks to Lee for creating such a positive, professional environment at HO Bourke Street.

Comment

Girls at the front desk were welcoming, the guy who washed my hair did a good job and listened to my request for a specific shampoo/conditioner, was very happy with my cut by Lee. Access to bathroom facilities was ridiculously convoluted but the girl who chaperoned me down to the basement was very apologetic about it. Probably about 40 mins of waiting in total, waiting to get my hair washed, then waiting to get my hair cut. My appointment was at 10.45 and I left at 12.15.